Follow the appliance through its cycle
Start by separating light operation from fan operation. Then note whether the complaint changes between speeds or concerns airflow rather than noise.
Whether the lights and fan operate separately
The speed at which the change is noticeable
Airflow, noise, vibration or dripping observed
Which change did you notice?
Steam is not clearing effectively
Record whether all speeds are weak and whether the sound changed.
↗↗The extractor fan will not run
Record whether the lights still work.
↗↗The hood lights fail
Record whether all lights or just one are affected.
↗↗The hood makes a new vibration
Record whether the sound changes with the chosen speed.
↗↗The hood buttons stop responding
Record which buttons and display indicators still respond.
↗↗The fan stops during operation
Record how long it runs and which speed was used.
↗↗Moisture or grease drips from the hood
Record when dripping happens and whether extraction is ducted.
↗↗The fan runs at only one speed
Record which speed appears available and whether the lights operate.
↗Choose the actual badge
Identity and access belong together
Use a visible identity label during normal user access only. A canopy design or kitchen brand may not identify the extractor motor or control version.
State the height, whether the hood recirculates or vents outside if known, and any restriction around the canopy. Do not climb or dismantle ducting for a photograph.
Bring the details together
Complete only what you know. The notes remain in this page until you copy them; opening the booking service does not send these notes automatically.