A complaint, not a parts verdict
“The extractor fan will not run” can point towards a control, power supply or fan circuit issue. These are assessment areas for a extractor hood; they do not identify a failed part on your particular Britannia model.
A fan that can be heard is not proof of effective extraction. Explain the airflow result as well as the sound, and tell us about any known filter or duct arrangement.
The detail to keep with this complaint
Write down whether the lights still work. Use observations already made during normal operation. Keep the setting and the result in separate sentences so they can be compared.
Whether the lights and fan operate separately
The speed at which the change is noticeable
Airflow, noise, vibration or dripping observed
Prepare the practical handover
If another household member will be present, leave the model, symptom description and contact information together. Do not rely on the person attending the door to reconstruct the complaint.
Which Britannia version is it?
Use a visible identity label during normal user access only. A canopy design or kitchen brand may not identify the extractor motor or control version.
Keep the whole identification together with “the extractor fan will not run”. A manufacturer name, an approximate purchase year or a familiar fascia does not establish that two extractor hood versions have the same internal parts.
Reconstruct the sequence
Write a short before-and-after account. The last normal action and the first abnormal response are often more useful than an approximate appliance age.
What is around the appliance?
State the height, whether the hood recirculates or vents outside if known, and any restriction around the canopy. Do not climb or dismantle ducting for a photograph.
Discuss the next step
Include your complete postcode and the Britannia product details. Suitable work, charges, appointment availability and parts are confirmed individually. For the wider appliance context, return to the Britannia extractor hood guide.
Bring the details together
Complete only what you know. The notes remain in this page until you copy them; opening the booking service does not send these notes automatically.