A complaint, not a parts verdict
“Water remains after a combined cycle” can point towards drainage, pump operation or level sensing. These are assessment areas for a washer-dryer; they do not identify a failed part on your particular Bush model.
The amount washed may exceed the load suitable for drying. Keep your chosen settings and load description with the result; do not assume a standalone dryer explanation fits a combined product.
The detail to keep with this complaint
Write down whether the wash or the drying stage was active. Use observations already made during normal operation. Keep the setting and the result in separate sentences so they can be compared.
Whether the wash completed and water cleared
The drying programme and approximate load
Whether items emerged cold, warm, damp or very wet
Keep product identity separate
Use the appliance plate rather than a similar-looking online listing. Furniture style, a retailer name and the visible badge may not identify the installed version.
Which Bush version is it?
Tell us explicitly that this is a combined washer-dryer. Photograph the full accessible plate and retain any separate product or service identifier alongside the model name.
Keep the whole identification together with “water remains after a combined cycle”. A manufacturer name, an approximate purchase year or a familiar fascia does not establish that two washer-dryer versions have the same internal parts.
Describe the fitting
Explain what surrounds the appliance and how its normal user controls are reached. An integrated door, plinth, stacked position or high-level cabinet can affect access planning.
What is around the appliance?
Record integrated or freestanding fitting, ventilation around the installation and any furniture door. Do not remove the machine or change its connections to prepare for a visit.
Discuss the next step
Include your complete postcode and the Bush product details. Suitable work, charges, appointment availability and parts are confirmed individually. For the wider appliance context, return to the Bush washer-dryer guide.
Bring the details together
Complete only what you know. The notes remain in this page until you copy them; opening the booking service does not send these notes automatically.