A complaint, not a parts verdict
“The controls do not respond” can point towards a lock setting, surface moisture or a control issue. These are assessment areas for a hob; they do not identify a failed part on your particular Franke model.
One unresponsive zone and a completely inactive hob are different patterns. For induction, report which pan was used, without assuming cookware is necessarily the cause.
The detail to keep with this complaint
Write down whether there is a lock symbol and whether the surface is dry. Use observations already made during normal operation. Keep the setting and the result in separate sentences so they can be compared.
The hob technology and zone selected
Pan, power level and any control-lock symbol
Whether other zones behaved normally
Describe the pattern over time
If the change is intermittent, record when it happened during ordinary use. Do not keep starting an unsafe appliance to make the fault recur for an engineer.
Which Franke version is it?
Use an accessible model record or existing paperwork. Do not lift a fitted hob, reach around terminals or remove a drawer solely to search for electrical labels.
Keep the whole identification together with “the controls do not respond”. A manufacturer name, an approximate purchase year or a familiar fascia does not establish that two hob versions have the same internal parts.
Compare like-for-like observations
Mention whether the change followed the same setting and normal load as before. Changing several settings at once makes the description harder to interpret.
What is around the appliance?
Tell us whether the hob is above an oven, drawers or a cupboard and mention visible glass damage. Leave mounting clips, seals and wiring untouched.
Discuss the next step
Include your complete postcode and the Franke product details. Suitable work, charges, appointment availability and parts are confirmed individually. For the wider appliance context, return to the Franke hob guide.
Bring the details together
Complete only what you know. The notes remain in this page until you copy them; opening the booking service does not send these notes automatically.