A complaint, not a parts verdict
“The hood makes a new vibration” can point towards a fan component, fixing or obstruction. These are assessment areas for a extractor hood; they do not identify a failed part on your particular Zanussi model.
A fan that can be heard is not proof of effective extraction. Explain the airflow result as well as the sound, and tell us about any known filter or duct arrangement.
The detail to keep with this complaint
Write down whether the sound changes with the chosen speed. Use observations already made during normal operation. Keep the setting and the result in separate sentences so they can be compared.
Whether the lights and fan operate separately
The speed at which the change is noticeable
Airflow, noise, vibration or dripping observed
Separate operation from the result
State what the appliance physically did, then the result you noticed. A motor sound, a lit display or a finished programme is not on its own proof that every function worked.
Which Zanussi version is it?
Use a visible identity label during normal user access only. A canopy design or kitchen brand may not identify the extractor motor or control version.
Keep the whole identification together with “the hood makes a new vibration”. A manufacturer name, an approximate purchase year or a familiar fascia does not establish that two extractor hood versions have the same internal parts.
Keep product identity separate
Use the appliance plate rather than a similar-looking online listing. Furniture style, a retailer name and the visible badge may not identify the installed version.
What is around the appliance?
State the height, whether the hood recirculates or vents outside if known, and any restriction around the canopy. Do not climb or dismantle ducting for a photograph.
Discuss the next step
Include your complete postcode and the Zanussi product details. Suitable work, charges, appointment availability and parts are confirmed individually. For the wider appliance context, return to the Zanussi extractor hood guide.
Bring the details together
Complete only what you know. The notes remain in this page until you copy them; opening the booking service does not send these notes automatically.