What needs separating?
The amount washed may exceed the load suitable for drying. Keep your chosen settings and load description with the result; do not assume a standalone dryer explanation fits a combined product.
For “clothes remain wet after drying”, potential assessment areas include load selection, water circulation or drying heat control. The product and an inspection determine which explanation, if any, fits.
A short record of this change
Note whether clothes are warm, wet or both and whether the wash drained. Include the setting and the first stage that differed from normal operation, without assuming why it happened.
Whether the wash completed and water cleared
The drying programme and approximate load
Whether items emerged cold, warm, damp or very wet
Identity before interpretation
Tell us explicitly that this is a combined washer-dryer. Photograph the full accessible plate and retain any separate product or service identifier alongside the model name.
Access without dismantling
Record integrated or freestanding fitting, ventilation around the installation and any furniture door. Do not remove the machine or change its connections to prepare for a visit.
Find the badge on your appliance
Keep an unsafe appliance out of use
Repeated restarting is not a diagnostic method. Leave covers fitted and stop for smoke, burning, sparking, water near electrical parts, severe overheating or repeated tripping.
Bring the details together
Complete only what you know. The notes remain in this page until you copy them; opening the booking service does not send these notes automatically.