Follow the appliance through its cycle
Treat the wash and drying stages as two parts of one enquiry. A normal wash followed by poor drying calls for different observations from a wash that never drained.
Whether the wash completed and water cleared
The drying programme and approximate load
Whether items emerged cold, warm, damp or very wet
Which change did you notice?
Clothes remain wet after drying
Record whether clothes are warm, wet or both and whether the wash drained.
↗↗Water remains after a combined cycle
Record whether the wash or the drying stage was active.
↗↗The combined appliance will not start
Record which controls respond and whether the door locks.
↗↗Drying stops before completion
Record how long drying ran and any displayed message.
↗↗Water escapes during use
Record whether the leak begins during washing or drying.
↗↗A new noise develops
Record whether the sound is limited to washing, spinning or drying.
↗↗The wash cannot reach a final spin
Record whether water remains before drying is selected.
↗↗The result differs between wash and dry
Record the settings for both stages and how the result changed.
↗Choose the actual badge
Identity and access belong together
Tell us explicitly that this is a combined washer-dryer. Photograph the full accessible plate and retain any separate product or service identifier alongside the model name.
Record integrated or freestanding fitting, ventilation around the installation and any furniture door. Do not remove the machine or change its connections to prepare for a visit.
Bring the details together
Complete only what you know. The notes remain in this page until you copy them; opening the booking service does not send these notes automatically.